My car was towed in, I had to call myself for updates which weren’t even provided to me. No one called me back. It’s now Saturday and you’re closed all weekend holding my car hostage at this point. I just want to grab my car so it can be moved to a mechanics shop that actually gives updates and doesn’t just take your car on a Friday and not mention that they won’t be open for days and I won’t be able to get my vehicle. This is horrific. AAA towed my car in and I had zero idea this mechanic was like this.
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced. We understand how stressful it can be when your vehicle is unexpectedly towed in, and we regret that our communication did not meet your expectations. While vehicles towed in late on Fridays may not be able to be inspected until the next business day due to our operating hours, we recognize that this should have been communicated more clearly. Our goal is always to provide timely updates and excellent customer service, and we're sorry that this was not your experience. We appreciate your feedback, as it helps us identify areas where we can improve our communication with our customers. If you would like to discuss your experience further, please contact us directly. We'd appreciate the opportunity to address your concerns and work toward a resolution. Thank you again for your feedback, and we wish you the best with your vehicle.
- Sunny Service Center